Knowledge Base, landing2, Major Account Programme, Managed Services, Mutual Value Principles, MV News & Announcements, Professional Services, proservices1, Strategic Execution
“ “In a bad moment, trust people more, don’t trust them less…In a tough moment, it’s a bit like being a parent..Your team needs to know that you’re there, you support them and you believe in them” ” Nick Hale, CEO, ONP Group By Stuart Maister, Joint MD, Mutual...
Knowledge Base, landing1, Major Account Programme, proservices1
CRM is not the answer. But it raises plenty of questions – particularly this one: what will change as a result of this new information? By Kevin Vaughan-Smith and Stuart Maister, Joint MDs, Mutual Value In recent times more and more professional...
Knowledge Base, landing2, Major Account Programme, Mutual Value Principles, Professional Services, proservices1, Strategic Narrative
The recent heatwave and the rapidly arriving recession made us think about that wise saying: ‘the time to fix the roof is when the sun is shining’. Here’s what this means for your Firm. By Kevin Vaughan-Smith and Stuart Maister, Joint MDs,...
infrastructure 1, Knowledge Base, landing2, Major Account Programme, Mutual Value Principles, Professional Services, proservices1
“Act like a true professional, aiming for true excellence, and the money will follow.” David Maister,’True Professionalism’, FreePress 1997 By Stuart Maister, Joint MD, Mutual Value Always be the buyer I want to talk today about a concept developed...
Knowledge Base, Mutual Value Principles, MV News & Announcements, Professional Services, proservices1, Video Briefing
By Stuart Maister, Joint MD We could have spent the day discussing the issue of the currency of trust in business. Introhive and Mutual Value hosted 20 senior professionals over breakfast in a beautiful room in London, and the energy and ideas which flowed...
landing2, Major Account Programme, Mutual Value Principles, MV News & Announcements, Partner News, Professional Services, proservices1
By Stuart Maister, Joint MD Mutual Value In virtually every professional services team, you’ll find high, medium, and low performers. Typically, there’s a clear top 20% and a similar proportion at the bottom. For firms to be successful, they need to answer the...
